LQ™: Listening Intelligence is out to change the way the corporate and sales world thinks about listening. People spend 70-80% of their workday engaged in some form of communication, and 45-55% of that time is devoted to listening. At the day-to-day level, effective listening can mean the difference between closing a sale that satisfies both parties or the sinking feeling that everything went flat. More broadly, effective listening can infuse an entire company’s culture, improving workplace communications, enhancing team collaboration and driving up employee engagement.
LQ™ teaches more than “active” listening. We’re harnessing the latest scientific research that suggests that listening is a trainable skill with applications far beyond the old notion of simply paying better attention. Listening is a brain-based function, and no two brains are the same. Therefore, different people often hear things in different ways. This is why ten highly competent people can leave a meeting all with varying impressions about what they just heard.
In order to work effectively with this cognitive diversity, we developed a scientifically validated assessment which generates the ECHO Listening Profile™. ECHO stands for Effective Communication for Healthy Organizations.
This tool helps each person understand what kinds of information they listen “to” and “for,” and how they apply the information they hear. With an increased awareness of individual listening habits, managers and sales leaders can objectively observe their own management style, shift to increase effectiveness and address any areas to improve communication and the sharing of information throughout all levels of the company.
