The LIFT™ program is a refreshing new approach to listening training. Participants will develop a deep understanding of what they listen "to" and "for" and what they may miss in conversations, meetings and other collaboration and why. They will also learn how to recognize the listening styles of other key stakeholders. The program finishes with our proprietary SCAN™ (Sense, Connect, Adjust, Navigate) Model, a simple, easy-to-use framework, that helps immediately apply the concepts into real world practice.
Today's human-centered organizations rely on effective communication to share the critical information needed to get work done. Listening is a necessary component, equates to approximately 50% of any collaboration, and yet it is often overlooked. The LIFT™ training program is a must have for your learning and development offerings.
The LIFT™ Training Program offers a clear new approach to understanding how we listen. Although we hear with our ears, we make meaning of what we hear in our brain. Because no two brains are identical, no two individuals listen and hear things in the same way. The LIFT™ program unpacks this concept and teaches participants how to successfully listen to what is at stake in a variety of situations and circumstances.
The customizable program is a three-part series designed to be delivered in sequence, one to two weeks apart (6.5 total hours of training). Participants learn to leverage the essential tools of Listening Intelligence to improve their own performance as well as develop others.
Developing Listening Intelligence begins by understanding ourselves and the listening habits we’ve come to rely on over time. This first session uses the ECHO Listening Profile, a scientifically validated assessment that identifies habitual listening preferences, to build a foundational awareness of our own unique listening preferences and how that impacts what we tend to listen for, and what we tend to miss in a variety of situations.
Understanding what is important to “our listener” can give us valuable insight into their motivations, conversational needs, and their decision-making criteria. Recognizing their physical and verbal cues helps us adjust how we deliver our message to improve mutual understanding and improve the chances for the greatest conversational outcomes. In session two, participants will learn the behaviors and cues that clue us into what others are listening for, and practice adapting the way they deliver their message based on the audiences’ unique listening preferences and the situational needs.
Developing Listening Intelligence begins by understanding ourselves and the listening habits we’ve come to rely on over time. This first session uses the ECHO Listening Profile, a scientifically validated assessment that identifies habitual listening preferences, to build a foundational awareness of our own unique listening preferences and how that impacts what we tend to listen for, and what we tend to miss in a variety of situations.
Individual Listening Assessment results compiled into one Group Profile can help the team understand how their unique preferences contribute to the overall group dynamic. Disparate ways of thinking within a team can lead to misunderstandings, rework, and frustration. However, when leveraged, such diversity can be a great asset. This session highlights the unique contribution of each individual and offers helpful ways to harness the cognitive diversity within the team. The Group Profile provides insight into the specific adjustments needed to save valuable time and money.
