Echo Listening Intelligence Inc.
Privacy Policy

Last Updated/Reviewed June 2026

This Privacy Policy applies to all visitors, users and others (“consumers” or “you”) who use the Echo Listening Intelligence, Inc. d/b/a LQ Listening Intelligence (“Company” or “we” or “us”) website and services (“Services”). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this Policy.

Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services because we will not be able to perform the Services.

By accessing or using our Services, you agree to this Privacy Policy, and if you are under age 16, you have your parent’s or legal guardian’s permission to use our Services and your parent or legal guardian has agreed to this Privacy Policy.

1. NOTICE AT COLLECTION

Under the CCPA, certain notice is required when your Personal Information, as defined below, is collected (the “Notice at Collection”). Our Notice at Collection is comprised of the following provisions:

  • • The categories of Personal Information collected from or about you (“Information We Collect”).
  • • The purposes why we collect this Personal Information (“Use of Personal Information”).
  • • Our disclosures regarding the sharing of your Personal Information (“Disclosing Personal Information”).

This Privacy Policy will inform you how the Company collects and processes your Personal Information through your use of the Services. This Policy applies to Personal Information we may collect in various formats, including digitally, physically, and abstract physical formats

  • • Directly from you when you visit our Website or communicate with us or our representatives (whether electronically, by telephone or paper forms);
  • • From our Clients who contract with us to provide claims administrator services;
  • • From search queries on our Website;
  • • From our Services; and
  • • Any other information you provide to us.

2. INFORMATION WE COLLECT

We collect and use information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“Personal Information”). Personal information does not include:

  • • Publicly available information from government records.
  • • Deidentified or aggregated consumer information.
  • • Information excluded from the CCPA’s scope, like:
      •  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
      • • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

In particular, we have collected the following categories of Personal Information from consumers within the last twelve (12) months:

Category

A. Identifiers

Examples of Information Under this Category

A real name, postal address, or email address.

Collected

We collect and use limited Personal Information within this category for business and/or employment purposes.

Retention Period

For as long as the Company has a business need or is legally required to maintain such information

B. Personal information categories listed in the California Customer Records statute (Cal.Civ. Code §1798.80(e)).

A name, signature, education, employment, or employment history.

We collect and use limited Personal Information within this category for business and/or employment purposes.

For as long as the Company has a business need or is legally required to maintain such information.

C. Internet or other similar network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

We collect and use limited Personal Information within this category for business and/or employment purposes.

For as long as the Company has a business need or is legally required to maintain such information.

D.
Professional or employm
ent-related information.
‍

Current or past job history or performance evaluation; resume/CV, employment history, education history, references, portfolio materials; Interview notes, evaluation materials, background check authorizations; Tax ID numbers, business names, social security numbers limited and related to non-entity independent contractors; business location and mailing addresses

We collect and use Personal Information within this category.

For as long as the Company has a business need or is legally required to maintain such information

E. Inferences drawn from other personal information.

Profile reflecting a person’s preferences, character
istics, psychologi
cal trends, predispo-
sitions, behavior, attitudes, intelligence, abilities, and aptitudes.

We collect and use Personal Information within this category.

For as long as the Company has a business need or is legally

F. Sensitive Personal Information means certain types of Personal Information, such as:

Social security, driver’s license, state identification card, or passport number, account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation, including any data that is derived from a device and that is used or intended to be used to locate a consumer within a geographic area that is equal to or less than the area of a circle with a radius of 1,850 feet, except as prescribed by regulations, racial or ethnic origin, religious or philosophical beliefs, or union membership, the contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication, genetic data, or financial payment information, or business financial information

We collect and use Personal Information within this category.

For as long as the Company has a business need or is legally required to maintain such information.

3. HOW PERSONAL INFORMATION IS COLLECTED

In the past twelve (12) months, we have used the following methods to collect this information from you and about you:

    • Direct Interactions. You may give us your Personal Information by filling in forms or by corresponding with us by mail, phone, e-mail, or otherwise. This includes Personal Information you provide when you: use our Services, requesting marketing communications be sent to you, fill out a form or contact our representatives, or give us some feedback or report an issue with our Services.

    • • Automated Technologies or Interactions. As you interact with our Services, we may automatically collect Personal Information about your equipment, browsing actions and patterns, through the use of cookies. Cookies are small files placed on the hard drive of your computer. You may refuse to accept cookies (“opt-out”) by activating the appropriate setting on your browser, however, if you select this setting you may be unable to access certain parts of our Website or Services. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Website.
    • • Third Parties or Publicly Available Sources. We may receive Personal Information about you from various third parties and public sources as described below:
    •       • Our affiliate entities, including subsidiaries.
    •       • Web analytics providers.
    •       • Advertising networks.
    •       • Search information providers.

    4. USE OF PERSONAL INFORMATION

    We may use or disclose the personal information we collect for one or more of the following purposes:

    • • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or Services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
    • • To provide, support, personalize, and develop our website, products, and Services.
    • • To create, maintain, customize, and secure your account with us.
    • • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
    • • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
    • • To help maintain the safety, security, and integrity of our website, products and Services, databases and other technology assets, and business.
    • • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
    • • As described to you when collecting your personal information or as otherwise permitted by California law.
    • • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
    • • To provide you with updates and marketing communications about products, services and offers related to our Services which may be relevant or of interest to you.
    • • As described when collecting your Personal Information.
    • • For any other reason which we may notify you of from time to time.

    We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

    5. DISCLOSING PERSONAL INFORMATION

    We may disclose your personal information to a third party, including (without limitation) any one of our affiliated entities and subsidiaries, for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed personal information for a business purpose to the following categories of third parties: service providers, affiliate entities and other business partners.

    • • Sale/Sharing of Personal Information. We do not Sell your Personal Information or Share any Personal Information for cross-context behavioral advertising with any third party, and we have not Sold (or Shared for cross-context behavioral advertising) any Personal Information in the preceding twelve (12) months.

    6. YOUR RIGHTS AND CHOICES UNDER CALIFORNIA LAW

    Under California law, consumers have certain rights regarding their Personal Information. This section describes your rights and explains how to exercise those rights by submitting a consumer request (“Consumer Request”). Please note, we will seek to verify your identity when we receive a consumer request from you in order to ensure the security of your Personal Information. In some instances where we are acting as a “service provider” we may direct consumer requests to the business who holds your Personal Information.

    1. • Access to Specific Information and Data Portability Rights. You have the right to request that the Company disclose certain or all of the following information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive a verifiable Consumer Request, we will be able to disclose to you the specific pieces of Personal Information we collected about you (also may be called a data portability request).
    2. • Deletion Request Rights. You have the right to request that we delete any or all of your Personal Information that we collected from and about you, subject to certain statutory exceptions. Once we receive a verifiable Consumer Request, we will identify the Personal Information, confirm that you want that Personal Information deleted, and then delete (and notify our service providers to delete) your Personal Information from our records, unless an exception applies.
    1. • Right to Correct. You have the right to request inaccurate Personal Information be corrected.
    2. • Right to Restrict Sensitive Personal Information Processing. You have the right to restrict how your Sensitive Personal Information is used and disclosed, subject to certain uses permitted by California law (such as, the use necessary for the performance of services, use to ensure security and integrity).
    3. • Non-Discrimination. We will not discriminate against you for exercising any of your legal rights regarding your Personal Information, unless permitted by law. We will not take any of the following actions solely because you chose to exercise any of your legal rights regarding your Personal Information:
    • • Deny you goods or services.
    • • Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.
    • • Provide you a different level or qualify of goods or services.
    • • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
    1. • Disclosures for Direct Marketing. California Civil Code Section § 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please e-mail us at the address listed in the Contact Information section below.
    2. • How to Submit a Consumer Request. To exercise your rights, please submit a Consumer Request to the contact information below. The Consumer Request must describe the request with sufficient detail that allows us to properly understand, evaluate and respond to it. Please specify if your Consumer Request pertains to all specific pieces of your Personal Information, or only with respect to the categories of Personal Information. You may only make a Consumer Request for access or data portability twice within a twelve (12) month period.
    3. • How We Will Verify Consumer Requests. Only you, or a person or entity that you authorize to act on your behalf, may make a Consumer Request related to your Personal Information. To designate an authorized agent, we will ask you provide us with legal documentation (such as power of attorney documentation) or written permission and the agent will need to verify their own identity with us.
    4. We reserve the right to require you to provide additional information to enable us to reasonably verify that you are the person about whom the Personal Information pertains in order to release the requested information to you (or your authorized representative). If you have an account with us, you will be asked to use the standard authentication procedures to access your account. If you do not have an account with us, you will be asked to verify certain pieces of your Personal Information. If we are unable to verify your identity, we may be unable to provide you with information responsive to the request.
    5. • How We Will Respond to Consumer Requests. We endeavor to respond to verifiable Consumer Requests within forty-five (45) days after receipt. If we require more time (up to 45 days) we will inform you of the reason and extension in writing. If you have an account with us, we will deliver our written response(s) to that account. If you do not have an account with us, we will deliver our written response(s) by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding receipt of the Consumer Request. If we deny (or cannot comply with) the Consumer Request, we will explain why. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity. We do not charge a fee to process or respond to your Consumer Request unless such request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing your request

    7. CHILDREN AND PRIVACY

    Our website and Services are not intended for children under the age of 16 and we do not knowingly collect, use, disclose or sell Personal Information from children under age 16. No one under age 16 may provide any Personal Information to or through our Services. If you are under 16, do not use or provide any information on or through any of the Services’ features, register for the Services, use any of the interactive features of the Services, or provide any information about yourself to us. If you know or suspect that your child has submitted Personal Information to us and you would like to request that such information be removed, you may do so by contacting us at the address listed below in the Contact Information section.

    8. ACCESSIBILITY

    Individuals who would like to request a copy of the privacy policy in an accessible format should contact us via one of the methods below.

    9. CHANGES TO OUR PRIVACY POLICY

    We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. YOUR CONTINUED USE OF OUR WEBSITE FOLLOWING THE POSTING OF CHANGES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

    10. DATA SECURITY

    We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. We also limit access to Personal Information to those employees, agents, contractors, and other third parties who have a business need to know. Theseindividuals will only process your Personal Information on our instructions, use it only for the purposes for which we disclose it to them, and they are contractually bound to a duty of confidentiality.

    We will take all appropriate reasonable technical, legal, and organizational measures, which are consistent with applicable privacy and data security laws to safeguard your Personal Information. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of the data transmitted to or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any personal data you might have with us has been compromised), please immediately notify us.

    Where we provide Personal Information to an external party, the party will be selected carefully and required to use appropriate measures to protect the confidentiality and security of your Personal Information.

    11. DATA RETENTION

    We will retain Personal Information for the period necessary to fulfill the business purpose(s) for which the information was provided unless a longer retention period is required or permitted by law, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances we may anonymize your Personal Information so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

    12. CONTACT INFORMATION

    If you have any questions or comments about this notice, the ways in which Echo Listening Intelligence, Inc. collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

    Phone: 916-516-5567

    Email:  Privacy@LQ-listeningintelligence.com

    Websites: https://lq-listeningintelligence.com/